Privacy & Data Collection
MZAP is a locally installed Windows application. Your media library, playlists, schedules, and audio routing stay on the machine. MZAP contacts our servers in only the situations described below.
Usage data
Section titled “Usage data”MZAP does not collect usage data. If usage data is ever introduced, you will be asked for your consent first.
License activation
Section titled “License activation”When you activate your license, and while it is in use, MZAP contacts the activation server with:
- Your license key
- A hardware fingerprint — an anonymous ID derived from your motherboard and CPU identifiers, or from your Windows installation on PCs without a motherboard serial number (see Hardware Binding)
The desktop app no longer sends your computer's name during activation, trial registration, or uninstall. Machine names are often personal names, and the hardware ID already identifies the device.
The licensing server no longer stores IP addresses. The country is still resolved from the request, but the IP itself is discarded rather than saved.
No other information is sent during normal use. If your venue PC has no internet access, use Offline Activation instead — it never connects to our servers.
Uninstall survey
Section titled “Uninstall survey”When you uninstall MZAP on Windows, the uninstaller shows an optional one-screen survey asking why you're leaving. This helps us prioritise product improvements. The survey is optional, and you can decline to send anything.
What is sent
Section titled “What is sent”If you complete the survey, an anonymous uninstall report is sent to our license server containing:
- The software name and the app version you were running
- Your hardware ID — the same anonymous machine fingerprint used to activate your license
- The reason you selected
- Any optional free-text feedback you typed
No license key, media, or playback data is included.
Reason categories
Section titled “Reason categories”- I couldn't get it working / no sound
- Too complicated to set up
- Switching to another product
- Missing a feature
- Bugs, crashes, or poor performance
- Too expensive
The free-text prompt changes with the reason you pick — choosing "no sound", for example, asks which audio device was in use.
Reason categories sent by older installers (performance, temporary,
other) are still accepted, so no history is lost.
Discount offer
Section titled “Discount offer”If you choose Too expensive, an optional email field appears. If you enter an email address, our support team may follow up with a win-back discount offer. Leaving the field blank sends no email address.
Opting out
Section titled “Opting out”You stay in control of what is sent:
- Choosing Don't send any data in the survey sends nothing at all.
- Uninstalling while offline sends nothing — the report is best-effort with no retry, so a failed or blocked connection is simply discarded.